How to Return an Item
If you’re not completely satisfied with your purchase, you can return it within a specified period for a refund or exchange. Items must be unworn, unused, and in their original condition with tags attached.
Return Options
- Online Returns – Log in to your account at sainsburystu.com, go to “My Orders,” and follow the return instructions.
- In-Store Returns – Take your item to a participating store with your proof of purchase.
Refund Process
- Refunds are processed within a certain number of days after we receive your return.
- The refund will be issued to your original payment method.
- Delivery charges are non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us immediately. We’ll arrange a replacement or refund as quickly as possible.
Exchanges
If you’d like to exchange an item, return the original purchase and place a new order online.
Return Timeframe
You have a set number of days from the delivery date to return an item for a refund.
Non-Returnable Items
Certain items, such as underwear, swimwear, and personalised products, cannot be returned for hygiene reasons unless faulty.
Need Help?
For further assistance, visit sainsburystu.com or check our Returns Policy for full details.
Thank you for shopping with us!